Performance Management System
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Performance Review
Mid-Year Review
IDP
Resources
Notes
My Area
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Rating Scales
Overall Rating Scale
Objectives Rating Scale
Competency Rating Scale
Overall Rating Scale
Exceptional Performance
Consistently delivers outstanding results and exceeds expectations and accountabilities.
Exceeds aggressive targets and objectives.
Results add significant value to team, business and customer.
Excels in demonstrating the knowledge, skills and behaviors required for the role.
Successful Performance
Consistently delivers agreed upon results and meets expectations and accountabilities.
Adds value to team, business and customer.
Broad Strength across many knowledge, skills and behaviors required for the role.
Developing Performance
Sometimes meets agreed upon results, but does not meet all expectations and accountabilities.
Demonstrates many of the knowledge, skills and behaviors required for the role, but not the full range.
May be new to role.
Not Meeting Performance Expectations
Performance falls below agreed upon results and expectations on multiple critical accountabilities.
Does not consistently demonstrate many of the knowledge, skills and behaviors required of the role.
Significant improvement is required.
Objectives Rating Scale
Exceptional Performance
Consistently delivers outstanding results and exceeds expectations and accountabilities.
Exceeds aggressive targets and objectives.
Results add significant value to team, business and customer.
Excels in demonstrating the knowledge, skills and behaviors required for the role.
Successful Performance
Consistently delivers agreed upon results and meets expectations and accountabilities.
Adds value to team, business and customer.
Broad Strength across many knowledge, skills and behaviors required for the role.
Developing Performance
Sometimes meets agreed upon results, but does not meet all expectations and accountabilities.
Demonstrates many of the knowledge, skills and behaviors required for the role, but not the full range.
May be new to role.
Not Meeting Performance Expectations
Performance falls below agreed upon results and expectations on multiple critical accountabilities.
Does not consistently demonstrate many of the knowledge, skills and behaviors required of the role.
Significant improvement is required.
Competency Rating Scale
Exceptional Performance
Consistently delivers outstanding results and exceeds expectations and accountabilities.
Exceeds aggressive targets and objectives.
Results add significant value to team, business and customer.
Excels in demonstrating the knowledge, skills and behaviors required for the role.
Successful Performance
Consistently delivers agreed upon results and meets expectations and accountabilities.
Adds value to team, business and customer.
Broad Strength across many knowledge, skills and behaviors required for the role.
Developing Performance
Sometimes meets agreed upon results, but does not meet all expectations and accountabilities.
Demonstrates many of the knowledge, skills and behaviors required for the role, but not the full range.
May be new to role.
Not Meeting Performance Expectations
Performance falls below agreed upon results and expectations on multiple critical accountabilities.
Does not consistently demonstrate many of the knowledge, skills and behaviors required of the role.
Significant improvement is required.
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Vision / Mission
Mission
To be the leading healthy lifestyle brand offering consumers great-tasting and differentiated products inside and outside our stores.
Vision
Inspire & Simplify Healthy Living
X
FIBER
F
Have
FUN
!
Enjoy what you do. Live a healthy, energetic life.
I
Act with
INTEGRITY
!
Be honest and honorable in all you do. Communicate openly and treat others with respect.
B
BELIEVE
in yourself and Jamba!
Lead with enthusiasm, passion and confidence.
E
Achieve
EXCELLENCE
in everything you do!
Strive for only the best.
R
Deliver great
RESULTS
!
Our success is measured by our results.
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Search Employee
First Name
Last Name
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Competencies
Individual
Manager/Leader
Sr. Director
BOOST
Category
Recipe for Success Factors – Individual Contributor
Start with the Best Ingredients
Customer First
Provides superior customer service consistently through high level execution and product knowledge.
Shows a sense of urgency in anticipating and meeting the needs of customers, both internal and external, and solving customer problems; identifies the root cause of service issues and looks for ways to continually improve service.
Looks for ways to give it a BOOST and make a positive difference to co-workers and customers.
Drive for Results
Displays a high level of initiative and effort; maintains a positive and proactive attitude to overcome obstacles.
Consistently follows through on commitments and responsibilities.
Strives for continuous improvement and looks for ways to go above and beyond what he/she previously thought possible.
Does not sacrifice integrity for results and demonstrates FIBER, even in challenging circumstances.
Change Agility
Identifies obstacles to change within own team and works to remove them.
Recognizes when new solutions are needed and rallies others to accept changes; readily adapts to different ways of doing things and incorporates new processes and priorities into own work.
Demonstrates composure and resilience; operates effectively even when dealing with uncertainty and ambiguity.
Blend Well with Others
Communication and Influencing
Uses interpersonal skills and organizational knowledge to communicate and gain support for ideas or plans.
Has the courage to constructively voice opinions, even when it may be difficult to do so.
Communicates clearly and concisely in written and verbal forms.
Proactively shares information and insights.
Teamwork and Collaboration
Works cooperatively and collaboratively to reach effective solutions and achieve results.
Reconciles conflicting interests and goals and uses the diversity of the team to solve problems and find new and better ways of doing things.
Supports the success of others by actively sharing information and knowledge.
Add A Boost
Develops Self and Others
Strives to constantly improve by seeking feedback on performance, learning new skills and addressing development opportunities.
Demonstrates awareness of personal strengths and limitations and effectively adjusts based on the situation.
Applies new knowledge, understanding or skill to practical use on the job.
Gives honest feedback in a helpful way.
Innovation
Looks for ways to do things better, faster or more completely; creates new opportunities or overcomes obstacles by rethinking situations or introducing new technologies/techniques.
Integrates ideas and practices from different sources to find solutions.
Effectively facilitates brainstorming, troubleshooting and resolution of technical and business issues.
Business Acumen
Knows the job well and performs at a high level of accomplishment.
Understands how his/her job contributes to the company’s overall performance and focuses on tasks and assignments that will have the greatest impact on the organization.
Actively stays abreast of current developments and trends in the industry and relevant technical/professional knowledge areas.
Category
Recipe for Success Factors – Manager/Director
Start with the Best Ingredients
Customer First
Drives a customer-first mentality within the team, coaches others on achieving BOOST service, internally and externally, and empowers others to meet customer needs.
Sets priorities and goals for the team based on what will have the most impact on improving the customer experience and building sales.
Actively seeks customer feedback and uses feedback to continually improve service within area of responsibility.
Drive for Results
Sets and communicates measurable objectives for self and others that will drive the business.
Establishes a high bar for performance, operational excellence, results, and FIBER; holds self and others accountable for achieving them.
Is action-oriented and is willing to take calculated risks to achieve objectives.
Works effectively through others to get results; avoids micro-managing and operating at a tactical level.
Change Agility
Champions change by helping others understand the intended benefits of change and gain their acceptance of the change.
Actively works to remove barriers and obstacles to change.
Is an effective marketer of new process, products and procedures within area of responsibility and helps gain buy in to changes from team and organization.
Blend Well with Others
Communication and Influencing
Communicates clearly and regularly with direct reports and cross-functional partners to ensure they have the information they need to operate effectively.
Positively influences group commitment and individual behaviors through consensus building techniques and reward and recognition strategies.
Eliminates silos by sharing information, insights and best practices across teams and work groups.
Teamwork and Collaboration
Regularly provides constructive feedback to help improve individual, team and work group performance.
Fosters a climate of trust and respect within teams and motivates others to do their best.
Develops networks and builds alliances, both internally and externally; leverages relationships to gain cooperation, obtain information, and accomplish goals.
Incorporates multiple inputs to establish shared ownership and effective action.
Add A Boost
Develops Self and Others
Helps others achieve their potential by motivating, coaching, and developing talent.
Creates strong morale and spirit in his/her team and/or work group; uses a variety of recognition strategies to inspire and motivate others.
Provides constructive and "actionable" feedback to others; is not afraid to take corrective action when necessary.
Is a strong judge of talent; is able to assess talents and skill gaps and delegates tasks or assignments that will develop capabilities in others.
Continually develops depth and breadth in key competencies.
Models self-development and learns from both success and failure.
Innovation
Looks beyond current practices for new insights and opportunities to grow the business.
Creates an environment that encourages innovation by constructively challenging the way things are done, encouraging others to innovate, and allowing team members the room to fail in pursuit of innovation.
Is good at bringing forward the creative ideas of others and has good judgment about which creative ideas and suggestions will work.
Business Acumen
Has a strategic business perspective beyond immediate area of responsibility; demonstrates a strong understanding of threats and opportunities within the business.
Is resource efficient; focuses team and company resources on highest priority strategies and assignments and those that have the greatest return on investment.
Displays financial literacy and discipline and uses data, experience, and logical methods to set strategies, make timely and well-informed decisions and solve difficult problems.
Category
Recipe for Success Factors – Senior Leader
Start with the Best Ingredients
Customer First
Creates organizational strategy, goals and direction based on what will have the most impact on improving the customer experience and building sales.
Looks for ways to improve service across the organization, internally and externally.
Enables a customer first mindset by focusing on projects and initiatives that do not have a direct impact on the customer experience and sales.
Drive for Results
Establishes and communicates key organizational priorities and clear objectives to ensure strategic focus and keep the organization focused on what’s most important.
Balances the need for a strategic long-term perspective and future vision with the need to produce short-term results.
Willing to make decisions that may not be pleasant or popular in the short term to achieve long term gain; able to make tough decisions about how to invest time, money and resources.
Establishes and uses systems that recognize and reward employees who contribute to the success of the business and support Jamba's values.
Change Agility
Provides leadership and sponsorship for new initiatives; initiates, pursues, adapts, embraces, and champions change.
Comfortably handles significant risk and uncertainty; able to act without having the total picture.
Effectively assesses and manages impact of change on the entire business; when possible, meters changes to minimize disruption; builds contingency plans to support change efforts.
Blend Well with Others
Communication and Influencing
Articulates and inspires commitment to a vision and plan of action aligned with organizational mission and goals.
Fosters a climate that demands clear, fast, open and accurate communications – up, down and across the organization.
Proactively seeks opportunities to enhance Jamba’s profile within the industry and community.
Models effective communication and ensures peers and work groups have the information they need to work effectively.
Teamwork and Collaboration
Models teamwork by working effectively with others in the organization.
Models and promotes the benefits of diversity and inclusion throughout the organization; seeks to improve organizational systems, practices and policies that affect diversity and inclusion.
Maintains a systems perspective and integrates the priorities and constraints of peers and other departments into planning.
Add A Boost
Develops Self and Others
Assembles talented teams and helps develop the next generation of leaders by coaching and mentoring others, participating in talent management initiatives and helping others gain exposure and experience.
Models and drives best practices that contribute to a learning environment.
Networks with peers, customers, vendors, innovators, industry leaders and others to continually advance knowledge that contributes to the formulation of business strategy, directions and decisions.
Innovation
Leverages the extended enterprise to create breakthrough strategy; uses expertise of the business and superb financial analysis to generate creative solutions to problems and leverage emerging business opportunities.
Effectively balances risk with possible rewards when evaluating new initiatives.
Fosters an environment that encourages others to take calculated risks; champions organization-wide experimentation and new or different approaches.
Business Acumen
Uses understanding of business and industry to create and articulate a winning long-term strategy for the company.
Understands the industry and the factors that can affect Jamba Juice’s business objectives and applies that knowledge in planning and decision making; anticipates future consequences and trends and adjusts accordingly.
Ensures that people and resources are focused on the right things and takes a total systems approach that balances opportunity, impact, and risk/return for the best interest of the organization.
Category
Recipe for Success Factors – Shift Leads and Team Members
Be friendly and fast
Make a great first impression: smile and greet each guest.
Show a sense of urgency and have a drop everything attitude.
Get to know your guests and make them regulars.
Offer great tasting products
Understand your guest’s needs and make a recommendation.
Deliver a perfect product and complete order every time.
Offer the Goodness Guarantee.
One Team
Work together as ONE team to deliver a great product and outstanding service.
Be in the right place at the right time to keep the order moving.
Say thank you to your fellow team members and make Jamba a fun and uplifting place to work.
Show pride in your work
Look sharp and be on time.
Keep the store clean, organized and looking great.
Do your best and strive for excellence in everything you do.
Thank each guest and make their day!
Invite each guest back to try something new.
Make a memorable connection and send each guest off with a smile.
Make a lasting impression: Do whatever it takes to make the guest’s experience the best.
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